We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.
Site changes
Our aim is to keep this website fresh and exciting. We create timely editorials to replace content that becomes outdated or out-of-season and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
Product display
All photographs and item descriptions are indicative of the items being sent and all measurements and weights are approximate. Colours may also vary.
We have made every effort to display and photograph the products featured as clearly, accurately, and from as many different angles as possible to highlight its features, any damage, or other imperfections that may be present. However, the lighting and photographic techniques we use, as well as the display and colour capabilities of your particular computer monitor, may affect the colours you actually see on the screen. Steed & Fox cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate and or the same as the actual product.
Description and condition report
We strongly encourage our customers to closely inspect all the item photos, descriptions, and other details before purchasing any item.
If you are unsure about the item’s condition, dimensions or description provided please contact us with any questions.
We take the utmost care when describing all our items but sometimes errors can occur.
All the pieces we sell are vintage or antique and will inevitably show signs of age and use-related wear even if very minor. Such imperfections, defects, and damage may include; scrapes, scratches, rust, surface pitting, tarnishing, discolouration, flaking paint, paint loss/fading, dings and dents, chips, cracks, crazing, and general wear caused by weathering.
Whilst we endeavour to provide high-quality photographs from many angles to highlight its features, any damage, and other imperfections that may be present. We always aim to describe any significant condition issues as accurately as possible in the condition report, but the photographs will always be better than any written description we can give. Please remember that descriptions are formulated in the opinion of an individual and are therefore subjective and can be open to interpretation so please check specifics if you have any concerns. Colours may appear different on different computer monitors due to a wide variety of resolution qualities on different computer screens and in other lighting environments. If there are scuffs, scratches, fading, rust marks or other faults it will be stated as much as possible in the item description, however, it may not always be possible to list every one of these but will try to explain the extent together with close-up pics of any faults or flaws. Please refer to the photos, zoom in, enlarge them and study all the photos carefully as they form the main part of the item description and condition report to make your own analysis of the condition etc.
Measurement & Weight
The measurements and weights stated are approximate and may vary slightly. We try to give accurate measurements but please ask us to double-check if space is an issue as mistakes are possible. Item dimensions are usually shown as height, width, and depth. Measurements are taken at the widest, deepest, tallest, and longest points unless otherwise stated. All dimensions are approximate and may vary slightly.
Electrical Items
All our vintage electrical items are graded as working, not working, for spare parts or repair. We strongly recommend that all electrical items are checked by a qualified electrician and rewired, if necessary, before use.
Before you order
Please check your order to ensure the accuracy of the sizes, especially when buying items of furniture, it is really important that you make a note of the dimensions of the item to check if it will fit where you want it to go. Finally, please study all the photos supplied carefully to satisfy yourself that you are happy with the condition of the item before placing your order.
Can I cancel an order?
If a customer changes their mind or decides for any reason that they don’t want to purchase the item before it has been dispatched, they can do so by sending us a message.
If a customer cancels an order after it has been dispatched for delivery, the costs of delivery are non-refundable. Under these circumstances, the customer is responsible for organising the return of the item and for paying the delivery cost.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement, you can do so by clicking Contact Us. Orders can only be cancelled before processing or before the dispatch has begun. Due to the speed at which we process orders, we may not always be able to cancel an order before it ships.
Once your order has been successfully cancelled and agreed upon by Steed and Fox, any sum debited from your payment card by us will be re-credited to your account as soon as possible, usually within 14 business days.
How Steed and Fox can cancel this agreement
We reserve the right to cancel the order if:
We are unable to obtain payment
We do not deliver to your area
A product fault or an error in the product description has been identified
Can I return an item?
Due to the nature of the business, our items are non-returnable unless the item once received is deemed not to be as described on our website, is faulty (i.e., not working but was described to be in working order), the item arrives damaged or the incorrect product was shipped. Under these circumstances, shipping and handling charges will be refunded and Steed and Fox will cover the cost of returning the item(s).
Please note that vintage items are not sold as new and are likely to show signs of wear and tear no matter how minor and this is not sufficient grounds to request a return and a refund. With this in mind, we recommend you read the item condition description and study all the photos carefully to satisfy yourself as to its condition before purchase.
A customer may not return an item for an “inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that the buyer measures all access areas prior to making a purchase. If in doubt contact us.
Acting under the Consumer Rights Act 2015, customers may return faulty goods, goods damaged in transit or when the listing on the website is materially inaccurate, misleading, or misrepresents the goods. In these cases, the customer must provide photographic evidence to Steed and Fox.
We may refuse a return of an item if it has been altered by the customer in any way.
We are not liable for any damages or loss sustained in transit via third parties when the collection has been arranged by the customer.
Goods must be returned before a refund can be processed. The goods are your responsibility until they reach our warehouse. Under the terms set out above, you can return an item for a refund up to 14 days after receiving your original order. Any returns request received outside of this time will not be accepted. Please allow up to 14 business days to process your return.
To initiate a return, the customer must send a message by clicking Contact Us. In the return request, the reason for the return must be included along with photos of the faulty or damaged item(s).
For more detailed returns information see our Returns Policy.
Delivery information
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Title of goods
Title to goods passes to you the customer at the time of delivery or collection.
Product pricing
All prices on our site are listed in Pounds Sterling £ (GBP).
In the very rare event of a product price discrepancy, the purchase price of the product on the Steed & Fox website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference. If you become a subscriber to our Steed and Fox newsletter, we will endeavour to inform you at least 12 hours prior to any promotional activity that will take place on our website, however in exceptional circumstances promotions on our website may be added without prior notice.
Copyright
The copyright and ownership rights (including design, text, logos, graphics, software, and photographs) are owned by Steed and Fox.
You must not allow others to copy, publish, or distribute any of the content of this website. You must not make any copy of this website for any business-related use whatsoever.
Linking to our website on other websites is at our discretion.
Items damaged in transit
Occasionally, items such as furniture may experience minor damage during shipping. Please take your time and inspect all items of furniture upon delivery and denote any damage on the delivery note as this will help in any claims process.
Orders lost in transit
For orders that are lost in transit using Royal Mail, 14 days have to pass from the date of dispatch before an investigation can be opened. Ninety per cent of the time a lost parcel will eventually be returned to Steed and Fox as not called for from a local sorting office so please visit your sorting Office Depot, not your local post office to check if a parcel is being held for you. Once 14 days have passed, we can then open an investigation. We will not refund any parcel that is lost in transit before the 14 days have passed.
Other couriers - lost in transit
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Email confirmation
Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon dispatch. This will be confirmed by a dispatch confirmation email. Steed & Fox reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.
Payment
All prices on our site are listed in Pounds Sterling £(GBP). You can pay for your order using all major Credit/Debit Cards, PayPal, or Cash when collecting items in person. Payment can be made by PayPal, Credit/Debit Cards or Cash if the item is collected in person.
Payment problems
In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order, we will not be obliged to dispatch the order. This may be due to the payment being declined or because of a technical error.
If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card.
Security checks
Steed & Fox takes card fraud seriously and for your protection, it is our policy to conduct security checks on all orders. This may involve contacting you by telephone before your order is processed.
We also retain the services of credit rating and card fraud prevention companies and may share details of your order with them in order to prevent the fraudulent use of your credit/debit cards. For further information about the privacy and protection of our customers' details please see our Privacy Policy.
Promotional codes
We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, or if you receive a promotional code through mail correspondence, a marketing email or a social media promotion after you have placed an order, we will be unable to reimburse you the discount regardless of how recently said order was placed. If you are having difficulty applying your code or believe your code to be faulty, please contact our customer service team by email.
If you receive a promotional code through mail correspondence, a marketing email or social media promotion, you must use the code before the promotion in question expires in order to receive your discount. We cannot accept promotional codes after their stated expiry date. Expiry dates for promotional codes always, unless stated otherwise, refer to the end of the day on which the code expires. For example, a promotional code or discount ending on June 5th will cease to work after 23:59 on June 5th. Voucher codes cannot be used in conjunction with any form of cashback.
We reserve the right to change these Terms & Conditions at any time.
Website errors
We endeavour to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content as is and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Website access
Given the unpredictability of technology and the online environment, Steed and Fox do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. Steed and Fox shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.
Third-party links
To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Steed and Fox are not liable in respect of the use of these websites or resources.
Your account
If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
Steed and Fox reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.
Customer satisfaction
Happiness Guarantee. We take pride in making sure our customers are 100% satisfied with their purchases and our service as part of our Happiness Guarantee. Customer satisfaction is of the utmost importance to us, it's our desire to provide outstanding customer service. On rare occasions when an item or delivery goes wrong, we take it personally. We work really hard to resolve any issues with pride and professionalism. We are always ready to listen, so if you'd like to start a conversation, please get in touch.
Happy customers are what we are all about as we want you to return time and time again. We appreciate your Positive Feedback, but if for any reason there is a problem, please Contact Us, we will always make every effort to resolve any issue!
Complaints
We operate a complaint-handling procedure which we will use to try to resolve disputes when they first arise, please get in touch by email if you have any complaints or comments.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any event which is beyond our reasonable control. This condition does not affect your statutory rights.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
VAT
We are not a VAT registered company.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Head office
Steed & Fox, The Yard, The Barns Rural Business Park, Hewell Lane, Tardebigge, Bromsgrove, Worcestershire B60 1LP.
email: hello@steedandfox.com
