Return Policy

Cancellation & Returns

Due to the nature of the business, our items are non-returnable unless the item once received is deemed not to be as described on our website, is faulty (i.e., not working but was described to be in working order), the item arrives damaged or the incorrect product was shipped. Under these circumstances, shipping and handling charges will be refunded and Steed and Fox will cover the cost of returning the item(s).

Where goods are damaged in transit the buyer is required to cooperate with Steed and Fox in the courier, carrier, or haulier compensation claims process whereby photographic evidence of the damage/loss including all packaging is necessary. The buyer must retain the damaged goods with all the packaging as it may be required by the carrier for inspection upon request. A refund will be issued once sufficient material has been provided to the carrier and the claims process has been concluded.

Under the terms set out above, you can return an item for a refund up to 14 days after receiving your original order. Provided it is repacked in the original packaging and the original invoice/packing slip is enclosed. You must notify us within 14 days of receipt of your item(s) if you require a refund. Any returns request received outside of this time will not be accepted.

Can I cancel an order?

If a customer changes their mind or decides for any reason that they don’t want to purchase the item before it has been dispatched, they can do so by sending us a message.

If a customer cancels an order after it has been dispatched for delivery, the costs of delivery are non-refundable. Under these circumstances, the customer is responsible for organising the return of the item and for paying the delivery cost.

How you can cancel this agreement?

Please contact us as soon as possible if you wish to cancel your agreement, you can do so by clicking Contact Us. Orders can only be cancelled before processing or before the dispatch has begun. Due to the speed at which we process orders, we may not always be able to cancel an order before it ships.

Once your order has been successfully cancelled and agreed upon by Steed and Fox, any sum debited from your payment card by us will be re-credited to your account as soon as possible, usually within 14 business days.

Can I return an item?

Acting under the Consumer Rights Act 2015, and the terms set out in our Return Policy customers may return faulty goods, goods that are damaged in transit, or the listing on the website is materially inaccurate, misleading, or misrepresents the goods. In these cases, the customer must provide photographic evidence to Steed and Fox.

A customer may not return an item for an “inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that the buyer measures all access areas prior to making a purchase. If in doubt contact us.

Please note that vintage items are not sold as new and are likely to show signs of wear and tear no matter how minor. This is not sufficient grounds to request a return and a refund. With this in mind, we recommend you read the item condition description and study all the photos carefully to satisfy yourself as to its condition before purchase.

We may refuse a return of an item if it has been altered by the customer in any way.

We are not liable for any damages or loss sustained in transit via third parties when the collection has been arranged by the customer.

To initiate a return, the customer must send a message by clicking Contact Us. In the return request, the reason for the return must be included along with photos of the faulty or damaged item(s).

All items are inspected on return.

Goods must be returned before a refund can be processed. The goods are your responsibility until they reach our warehouse. Under the terms set out above, you can return an item for a refund up to 14 days after receiving your original order. Any returns request received outside of this time will not be accepted. Please allow up to 14 business days to process your return.

Statutory Rights

Antique and vintage items do not come with a guarantee; any requests to return such items will be processed in accordance with your statutory rights and our Return Policy.

Unfortunately, we cannot guarantee our items if delivered outside of the United Kingdom, this is due to the increased shipping costs to and from non-UK countries. Customers wishing to return and receive a refund for internationally purchased items will be liable for all the costs incurred for their return and redelivery.